This Website is operated by Birrus (Australia) Pty Ltd ABN 21 580 904 298 (‘Birrus’). The information contained in this web site is subject to change without notice, and does not represent a commitment on behalf of Birrus. Birrus makes no warranty of any kind with regard to this material. Whilst every effort has been made to ensure that the information contained herein is complete and correct, Birrus shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material.
No part of this web site may be reproduced in any form without the express written consent of Birrus.
© Birrus (Australia) Pty Ltd (ABN 21 580 904 298).
All rights reserved.
We are committed to protecting the privacy of personal information. The National Privacy Principles under the Privacy Act (as amended) apply from 21 December 2001. We will comply with these and any other applicable laws to protect privacy.
We only collect Personal Information where necessary and relevant so that we can provide our services to you. The nature of Personal Information that is held by us will vary depending on the nature of your interaction with us. Generally, the collection of your Personal Information will be necessary for us to provide a service to you and where applicable, other purposes that you would reasonably expect or to which you have consented.
The kinds of information we collect and hold may include (but is not limited to):
We may collect Personal Information in a variety of ways including (but not limited to):
Birrus will only collect Personal Information through our website if you provide it, including an email address, name and other contact details if you transmit these to us electronically in an email message or through a web page form.
We may collect non-identifying information in relation to your use of our website, including IP address, the type of browser you use, the files you request, and the domain name and country from which you request information, to monitor and improve our website and services we may provide.
To help Birrus make e-mails more productive to improve service and your experience, we may sometimes send you newsletters of our services and products, notifications and order confirmations. If you do not want to receive e-mails or communications from us, other than order notifications and receipts, please adjust your “Newsletter” preferences by logging into your account.
We may receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website. Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features.
We may collect website and App statistics (which includes pages accessed and search terms used) but this information is not identifiable.
We use and disclose your information only to fulfil the purpose for which it is collected. If you do not provide some or all of the Personal Information requested, we may not be able to offer you our services or provide you with information you may request from us. We will usually collect your Personal Information directly from you. Sometimes, we may need to collect information about you from a third party but will only do this if you have consented for us to collect Personal Information in this way.
We respect your privacy and appreciate your business. At no time do we ever provide your account, contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order, or if for a specific purpose to assist you.
Birrus does not sell, rent or trade personal information about you to or with third parties. Personal information may be disclosed outside of Birrus in the circumstances described below:-
As Birrus respects the confidentiality of the Personal Information it collects, it takes the necessary steps to protect the Personal Information from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records (if any) and password access rights to records.
Birrus aims to protect the security of Personal Information during transmission by using software or encryption methods. We restrict the publication of the number of digits when a credit card is used although we are required to transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.
We may disclose Personal Information to overseas recipients, for instance, when we store Personal Information with ‘cloud’ service providers which may be situated outside Australia, which may include the USA and other countries from time to time.
Birrus is committed to doing all that it can to protect the Personal Information of its valued customers, clients, suppliers, third parties and any other person or entity from whom we collect data or your Personal Information. As the internet is inherently insecure no matter how many protection measures we may take, should there be a data breach, we may notify you as soon as practicable in compliance with the law. In the case of what is known under the law as an ‘eligible data breach’, we may notify you of what has occurred, what Personal Information is involved, what the implications may be, what you can do, and what we will do in the specific circumstances.
If an individual needs to access or correct any personal information we hold about them, they may contact us using the “Contact details” set out on our website. Individuals should provide as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information. In rare circumstances, we may not allow access to or correction of personal information. If that is the case, we will provide our reasons for that decision.
We always take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
For legal and administrative reasons Birrus may also archive non-current records containing personal information, such as back-up data files and off-site storage. Please be aware that you only have a legal right to seek access to personal information about you collected by us prior to 21 December 2001 if we use or disclose that personal information after that date, and if providing access will not cause Birrus an unreasonable administrative burden or unreasonable expense. If you seek access to that personal information collected by us prior to 21 December 2001, please contact us to discuss whether access may be available. Please note that if we do provide access to old records, we may charge you for the cost of providing such access.
If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact us using the contact details set out on our website.
We take steps that are reasonable in the circumstances to ensure that your Personal Information that we collect, use or may disclose is accurate, current, complete and relevant. Under the Privacy Law, you have the right to obtain access to any Personal Information which we hold about you, and to advise of any inaccuracy, if it is out of date, incomplete, irrelevant or misleading. There are some exceptions to this right set out in Law.
If you would like further information about the way we manage the Personal Information we hold, or wish to complain, please contact us and we will investigate any complaint. We will notify you of a decision in relation to your complaint as soon as practicable after it has been made.
You may also obtain further information regarding compliance with the Privacy Act from the Office of the Federal Privacy Commissioner’s website at www.privacy.gov.au.
Last updated on 25th May 2018.